What should we avoid To balance what businesses want to convey and what consumers really want to hear when consulting customers, as a salesperson, you should have an attitude and communication style, as well as what to say and what not to say during the consulting process with customers. Specifically, you should not:
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Using overly technical jargon: If the consultant uses a lot of technical or specialized terminology without explaining it clearly, the client may not understand and feel “overwhelmed”.
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What should we avoid Roundabout, unclear:
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Customers need an explanation that is easy to understand and concise, helping them grasp the information quickly. Avoid roundabout, wordy and not getting to the point.
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Ignore questions or concerns: When a customer has a question or concern, respond honestly and respectfully. Ignoring them or saying “Don’t worry, it’s fine” can make the customer feel more anxious.
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Refute or downplay a customer’s opinion/choice:
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If a customer expresses a different opinion, be understanding and explain instead of immediately denying it. This helps build trust and a better relationship with the customer. Don’t judge or belittle a customer’s decision if they don’t choose an expensive or high-end product. This can easily make them feel uncomfortable.
How to advise to satisfy both parties?
In addition, trying to get information when consulting customers to proceed to the next step in the consulting process to “close the deal” will put pressure and make the customer’s vigilance rise. Customers are often very sensitive to pressure tactics. They want to hear sincere advice, so that they have time to consider and decide without being pressured.
Communicating with customers requires not only skills and careful preparation
But also full compliance with “immutable” principles. These are the most important communication principles that you need to understand clearly in c level contact list your work, whether you are a beginner or an experienced sales person or consultant. Otherwise, you are very likely to make regrettable mistakes when interacting and negotiating with customers.
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Principles of greeting and addressing: Vietnamese pronouns are very diverse and rich, but when communicating with customers, you should which social media management company is right for you? choose greetings that show respect and politeness. This is based on the age, gender and certain rank of the customer. In any case, you should not talk to someone without a topic or say empty words. This will create a very unpleasant impression. In addition, it should be noted that customers are not friends or relatives, so do not talk too intimately.
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Conversation Rules: Communication is a two-way street, so avoid “talking non-stop”. Customers may talk non-stop, but you don’t. Your speech should be clear, coherent, easy to understand, and easy to listen to. Always be respectful, polite, and professional.
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Language principles: Avoid using too much local language, “slang” or specialized words, because not all customers can understand these words.
Finally, when consulting customers, attitude is also a very important factor when communicating with customers. Even if you provide very useful hong kong phone number information, if you have an irritable, unpleasant attitude, they will definitely refuse to buy your products. Therefore, the attitude needed when communicating with customers must always be respectful, polite, and enthusiastic. Even when customers complain, criticize or make false statements about your products or services, do not show annoyance or insist on “winning” them immediately, because if you win the customer, it means you have lost them and damaged your brand image. Try to maintain a gentle attitude throughout the communication process with your customers.
